Reviews

Read the reviews left by my very satisfied buyer and seller clients. Delivering first class service is what I do best. Let’s do business and you can add your review to the list!

Buyer review:

We just purchased our first home with Andrew’s help and would enthusiastically and wholeheartedly recommend him to those looking for a realtor in the KW area.

Some highlights of our interactions with Andrew:

  • He has an encyclopaedic knowledge of all KW neighbourhoods, including the housing stock, amenities, things to watch out for, etc. You can find some of this on his website but do hire him to get the full picture.
  • We never felt pressured during the negotiations with the seller, and always felt he had our best interest at heart.
  • He’s extremely responsive, often replying to emails/texts within minutes. This made us feel well taken care of and that our realtor was on top of things.
  • He’s gone above and beyond his duties during the sale process. For example, he put us in touch with multiple contractors for renovations we needed, as well as looked after the house after the sale but before we could take full possession of it (we were living in another city at the time).

In short, Andrew is a consummate professional and we’ll go back to him in the future if we need to purchase a house again.

Abel Nieto

Buyer review:

We were moving from BC to Ontario and I was speaking with a realtor who was very negative about our budget, about areas that were listed as good areas and kept ending his emails with comments basically saying we weren’t going to get anything. We lost out on a home because he wasn’t in a hurry to go look for us and said it wasn’t going to sell. It sold the next day.


I began looking for a new Realtor and came across Andrew’s website. I’d never seen anything like it! A personalized video for every single district in the Waterloo/Kitchener area. Detailed crime reports I hadn’t seen anywhere else. Easy to read school ratings map. What is around you in every place. Everything you could possibly want when researching where to buy a house. I thought man, this guy is incredible, he’s going to be too busy for what we need. From the moment I contacted him, he treated us as if we were a priority. He was upbeat, direct and had an easygoing attitude it was easy to feel comfortable with. And he knew EVERYWHERE. He gave specific examples of why/why not to live in places I mentioned. He sent all sorts of statistics and updates without even being asked. If we were interested in a home, he was ON it immediately. We were so comfortable with Andrew we did all of the showings by video call! It was choppy and froze a lot of the time but he was so detailed about the homes he went in, saw things I’m positive other Realtors wouldn’t even look for and told us how to fix any issue he saw and how much. He even let us know about any normal home wear and tear and how to maintain it. He was up until 11pm multiple times trying to get information for us. I’d wake up to messages in the morning with ideas on how to proceed and find us the right home. I have never in my life seen someone be so dedicated to their job and their clients.

We are now in a great home in a fantastic area of Waterloo (despite being told that wouldn’t happen by previous guy) with great neighbors and a Realtor who is still offering to help with anything we need, even with small renovations. If you already have a Realtor get rid of them because they aren’t Andrew, so they aren’t the best. If you don’t, I can tell you there is no one I would trust more than Shackleton.

Carrie

Buyer review:

From Andrew’s first email reply, I knew we would have a pleasant and easy working relationship. His professionalism, trustworthiness added with years of experience and knowledge are some of the traits that describe Andrew’s working style. Andrew is also super patient as we never felt any pressure. Most importantly, he is always looking out for his client’s best interest. You want an honest agent that really gets the job done, Andrew is the one!! I highly recommend Andrew for your real estate needs without hesitation.

Victor Lim

Buyer review:

Hello Andrew, I also wanted to thank you for all your work and for getting us this nice house on our first try! 🙂 I’ve been really impressed with your thoroughness, housing expertise, responsiveness, and going out of your way to accommodate all our requests. Wishing you all the very best with your future projects. I am sure I speak for both Abel and me that we will highly recommend you to anyone looking for a real-estate agent! It has been a pleasure working with you. Warm wishes,

Marianna

Seller review:

Andrew takes away the stress of listing. He is an honest guide on the side who makes sure “YOU” are happy with each step in the process, from list price to marketing to counter offers and final acceptance. His marketing strategies are superior and diverse, including professional photos, feature sheets, live videos, advertising in multiple targeted cities, and social media. He is quick to reply to emails and text messages. You will never feel alone. He is a rare find with a genuine desire to provide exceptional service!

Bruce & Tracy Hopkins

Buyer review:

We can’t say enough positive things about Mr. Shackleton. Andrew’s helped us with two properties now and he’s always been pleasant, professional, and knowledgeable. We will continue to work with him on all our future property purchases. Thanks Andrew!

Jesse & Yiying

Seller review:

Andrew Shackleton is an amazing realtor! Highly recommend!!

Malcolm Nwokotubo

Buyer review:

Andrew is an amazing realtor who is at the top of his game and knows all the workings of different neighbourhoods in Kitchener / Waterloo. We worked with him over the last few months to buy a property and he has been very accomodating of our schedule, viewing request and patiently addressed all our questions and concerns. He is extremely knowledgable and has very deep and useful insights about real estate. We felt at complete ease working with him and do very highly recommend!!! It has been a great pleasure working with him.

Saurav Sarkar, Toronto

Future buyer review:

We are thinking of relocating to Waterloo from the US, and reached out to Andrew for help in deciding which neighborhood to chose. Even though we plan to rent for a year, and we aren’t close to buying a home yet, Andrew took the time to share his expertise on neighborhoods. Choosing the right neighborhood so our kids could settle into schools is our top priority and Andrew knows about quality of schools, ages of areas, styles of homes, green spaces, traffic levels, and all kinds of information to help us make the right choice from far away. He’s such a nice guy, so helpful, and answered so many of my questions—I wouldn’t hesitate to use him as our agent.

Amanda, California

Buyer review:

We came across Andrew through one of his videos online and we weren’t sure what to expect. I am glad we took the chance of contacting him. We had a wonderful home buying experience with him. I can assure you that you don’t need to look any further for a real estate agent. You have to come to the right person who I believe is well suited for this career. Andrew is responsive, and he made our home buying experience very easy. He guided us to making the right choice. We were moving from Toronto to Kitchener, and this was a big decision for us. He made every decision and step easy. I truly wish everyone had an agent like him. I can tell you, you will not be disappointed with the quality of customer service he offers. He answered all of our questions and even the ones we didn’t know we should ask. Andrew truly worked for our best interest, was attentive and always responded to all of our calls and emails. We are happy and thrilled with our new home and the service we got from him. So, rest assured you’re in very good hands.

Hibak, Toronto

Buyer review:

I’m yet to meet a guy who is as knowledgeable and as detailed as you are. Thanks for your guidance and for making our dreams come true. You’re strictly the best!

Philip, Toronto

Buyer review:

Andrew has been a great agent while he helped me look for a home! He’s very responsive and will give impartial, honest advice. He’ll also take the time to find more information for you that you request. On top of that, he’s just a great guy to work with and is absolutely no pressure. He has my full recommendation.

Wayne Mak, Kitchener

Buyer review:

Andrew recently helped us purchase our first home (yes, at the outbreak of COVID-19!). Before we even set foot in any house, he asked that we meet first so he could get an idea of what we were looking for, we could get to know him and how he works, and to see if we would have a good working relationship (i.e. that we gelled well). Once we had met and determined we were a good fit for each other, he had us walk through a number of open houses with him (this was well before state of emergency was enacted in Ontario) in the neighbourhoods and around the same age of homes as we were looking to buy (and also some homes outside of our range, just to get a good grasp of what’s out there in the market). We found Andrew’s process extremely informative and helpful, so that by the time we found places we wanted to put an offer on, we were comfortable knowing what we were up against. Andrew was completely honest and open about the current market situation (we were buying in a seller’s market!), super laid back, extremely helpful during walk-throughs/open houses, always had tons of good information to share, and was extremely personable. It was immediately obvious at some of the open houses we visited that the seller’s agents were just there to make money and not do much else. Andrew is not like that at all. In fact, towards the end, we were starting to feel a bit bad to always be emailing and texting him to look at houses… but he was always super quick to respond and super enthused to look at houses with us, and kept offering to look at any houses with us if we wanted. Andrew is someone who genuinely wants to help his clients with what they’re looking to do and never once pushed us to make a decision we didn’t want. He’s working hard to undo the negative image of realtors and real estate agents (known for being pushy, lazy, hoping to make a quick buck, unhelpful to downright aggressive, etc. etc.), and he fully deserves 10 stars out of 5. We loved working with Andrew, and while we don’t have any plans to utilize his services again soon(!), we fully recommend!!!

Elaine Secord, Waterloo

Buyer review:

Looking for the best realtor? Definitely Andrew is highly recommended. He is the best for us! Me and my husband are first time home buyers, and so we got one! We are lucky because of Andrew’s help and so much efforts. He will give you honest information and answers to all your questions. And you will feel his willingness to guide you where to live in a safe, better place and easy access to your needs. Plus he is really a good man, comfortable to work with and hard working.

Rhea Casilang, Waterloo

Seller review:

Andrew is quite an atypical real estate agent. No pressure from him at all. He appears to have put his personal interest completely aside, to be guided only by what’s best for the client. His expedience is impressive. Better service is impossible to imagine.

Igor Dragoslavic, Waterloo ON

Buyer/seller review:

Andrew helped us sell our house the past year. He was easy to deal with and helped with the entire process. It was his attention to all the small details and his expert knowledge that made the sale of our house and the transition to our new house easy. Thank you Andrew

James Fries

Buyer review:

My husband and I were first time home buyers this year. We knew that we needed someone we trusted and had patience to deal with all our concerns and questions. My husband knew Andrew from working with him previously and said, “We need to call Andrew because he was always considerate and had integrity.” It was tough to find the right place, but Andrew was always available to see houses and gave us great advice at each one. He has truly gone above and beyond for us. We finally found the perfect little house with his help. If we ever need to sell – Andrew will be our first call!

Julie Chretien

Buyer review, new build:

You are the best Realtor in the world!

Sun Ja Song, Kitchener

Seller review:

Parik & I want to thank you for your exemplary handling of our Waterloo condo sale. We appreciate your help, support and patience through each step. We highly recommend your services! Thank you.

Chitra Ayyar, Toronto

Buyer review:

We are so happy – every thing feels really good about this place! Thanks to you for spending so many weekends with us and helping us through the first disaster! We really lucked out when we found you! Thanks again!

Tracy and Bruce Hopkins, Caledonia

Seller review:

We tried listing our own house. Could not sell it. Found Andrew Shackleton with Royal LePage. The man was awesome, he looked out for our best interests, did amazing pictures and videos and described our house like it was a palace. He got it sold for us like he said he would, over asking. If you want to buy or sell, look no further than Andrew.

Blake Usiski, Elmira

Seller review:

I would just like to take this moment to say that if you are thinking of working with Andrew don’t think, just do it .. amazing, knows his stuff that’s for sure. Can’t thank Andrew enough for how smooth the process has been for us.
Thank you Andrew, all I can say is 3 days …wow! Amazing!

Tina Pringle, Kitchener

Buyer review:

Andrew is an excellent realtor. He helped us find our first home in Waterloo in two weeks. His understanding and knowledge of older homes made Andrew an ideal choice for search. Responds to emails any time of day and is available to meet in person any time we needed. Highly recommend Andrew Shackleton.

Yiying & Jesse, Waterloo

Buyer review:

I can’t say enough how grateful I am. Thank you!!!!

Kirk C. Kitchener

Buyer review:

“As first time home buyers, Andrew was a great realtor to help us find our dream home in the Waterloo Region given today’s housing market. His attention to detail, responsiveness to emails/texts and his willingness to work with us day or night to find the right home made him a delight to work with. Our time-frame was tight but within one week, Andrew had 14 homes shortlisted for us and viewings to see all of them over one weekend. With multiple homes on our radar, we were fortunate to end up with our number one pick! If you’re looking for a genuine and honest realtor, Andrew is certainly someone you can count on!”

Dave & Jess Kitchener

Buyer review:

“Last year my husband and I were very new to the real estate scene. As first time home buyers and also as educators we both brought with us a million questions as we wanted to learn all that we could before buying our home. Andrew never once made us feel like our questions weren’t of the utmost importance, and his answers always came with both valuable information and honesty. Fast forward to one year later when my husband and I start to wonder if we should look for a bigger home – not only did Andrew take us to the house we asked to see ( the next day!!) he told us that his opinion was to invest in our current property. He could have potentially helped us sell our house and purchase another, but instead gave us his sound and honest advice because it was what he believed was truly in our best interest. That is Andrew. He puts the needs of his clients first. I promise that you will never regret the decision to buy or sell a home with him.”

Breanna Touhey, Kitchener

Seller review:

“It has been a pleasure to work with Andrew. He was very professional throughout the engagement and always respected us as his clients. He valued our opinions and always provided sound advice to help guide us in the right direction. His timeliness and attention to detail made all the administrative work a breeze from our end. Would highly recommend Andrew!”

The Song family, Waterloo

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  • Five decades in Waterloo Region.
  • Knows all the neighbourhoods.
  • Down to earth and easy to get along with.
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  • Sweats the details so you don’t have to.

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